Login details registered with the bank, CBA added, are “nearly impossible for an unauthorised third party to guess”.
In a letter, representatives reasoned that Ms Le’s “online banking credentials were known to the unauthorised third party, which would be in breach of the passcode security requirements.”
The bank also claimed that she had not informed them of the unauthorised transactions fast enough after the scammers logged in via the app.
Had she reported them more quickly, the bank said: “The chances of successfully recovering some of the funds would have been much higher.”
Ms Le has said she was forced to apply for aid from the Australian government and has filed a report with the Australian Financial Complaints Authority to reclaim her money.
*This story has not been edited by The Infallible staff and is auto-generated from a syndicated feed.
